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Returns Policy

Toys Town Return and Refund Policy

Toys Town Return and Refund Policy has been formulated to honour your judgment. After all, to err is human, and we are entitled to change our minds. In case you might be having second thoughts after having chosen something, do not hesitate to let us know. At Toys Town, we respect your opinion as also your dilemma. So, instead of simply paying for a product that you are uncomfortable with, allow us to help you out.

By, buying a toy/gift without by simply seeing it on a screen, it is but natural to feel disappointed at times. But surely, you need not feel embarrassed about it. Rather, get in touch with us. If, for whatever reasons, you are not happy with the gift/toy, please feel free to call us up. On our part, we will not just pick it up but also refund your money without any deductions.

Following is the Toys Town return and refund policy for various situations –

Damaged/Faulty Product

Any product which is faulty, delivered to you in a damaged condition, incorrect or short of description is subject to free return.

Despite our best efforts to maintain high standards, sometimes things do not work out quite as expected. In such a situation, please accept our sincere apologies and give us a chance to sort out the situation. Preferably, get in touch with us and seek our advice. Our customer representatives will advise you on how you can send the item back to us without incurring any extra cost.

Product Damaged Due to Packaging

The Toys Town return and refund policy caters for faulty packaging too. To show our appreciation for having chosen us, we wrap your ordered item in the best possible packaging. However, there are times when even this may not suffice. How much ever we strive, exceptions are always there, and it implies that you might receive the item in a damaged condition. When that happens, we request you to kindly accept our sincere apologies and get in touch with us immediately.

Unfortunate that such a situation is, the onus is on us to resolve it in the best possible manner. To this effect, we provide you with the following alternatives –

  • If you feel the damage is too much, please feel free to return the parcel to us wherein we would bear the delivery charges.
  • In the event that you would prefer a refund to a replacement, send the package back to us and we will reimburse the entire cost including delivery charges, if applicable.

Returns Policy

One of the reasons people shop with us is because we value and respect every opinion. To this effect, we uphold your feedback irrespective of whether it is positive or negative. In this regard, if any of our item fails to impress you, please feel free to refer to the Toys Town return and refund policy.

Personallychosen toys/gifts are supposed to bring joy and make you smile. In case they don’t, you can read the return/refund policy pertaining to thatparticular item. On our part, we would try and provide you with solution which is fair on both parties. Needless to point out, the Internet is also a hunting ground for scammers and fraudsters. Therefore, in all sincerity, we intend to be generous towards our customers without compromising on our brand’s integrity and reputation.

Personalized Gifts Return/Refund Policy

Due to the one-of-a-kind nature of personalized toys/gifts, these qualify for return/refund policy only when specific conditions are met. Hence, personalized gifts which are damaged/faulty are the only categories that are liable to be considered for refund/return.

Are You Dissatisfied with Toys Town Items?

At times, a situation might arise wherein we might fall short of your expectations. This could pertain to the quality of the item, time taken for delivery or compromise on packaging. In either of these situations, it might happen that your shopping experience as a customer is not as positive as it should be.

Aspects wherein we might fail to meet the high standards could pertain to –

  • Late delivery
  • Faulty packaging, or,
  • Compromised quality

In either situation, wherein the fault lies with us, we are committed to resolve the situation. What is more, we do not charge our customers at all for this process. For us, your positive experience is the ultimate priority. Therefore, we would not stop at anything to restore your faith in case things go wrong.

Toys Town Policy for Customer Dissatisfaction

Well, not everyone is likely to suffer the same issue. In such a situation, Toys Town refund and return policy in case of customer dissatisfaction varies as per the problem. Discussed as follows are some problems that we have realized have the highest probability –

In Case of Damaged Goods

Sometimes, it might happen that you might receive the item ordered from Toys Town in a damaged condition. When that happens, please contact us through phone or drop us an email within 15 days of receipt. Please bear in mind you need to inform us within the 15-day timeframe, failing which your right to seek a refund/replacement stands null and void.

On receiving your intimation, we would require you to provide the following details –

  • Clear description of the damaged items.
  • Choose between refund/replacement of the item in question.
  • Return the damaged item to Toys Town as per the instructions provided to you by our customer service representative.
  • Request a prepaid return label from us and use it to return the damaged item free of cost.
  • Damaged items must be returned to us within 30 days of the intimation.

To return the item, you might rely on any mode that is most convenient. For us, it is the 30-day timeframe that matters the most irrespective of the mode.

In Case of Incorrect/Missing Items

In case you have received an incorrect item from GToys Town, please get in touch with within 15 days of receipt. The 15-day duration is important if you are to seek refund/replacement of the item. This is because we do not provide refund/replacement in the event of your intimation having exceeded this duration.

Please follow these instructions in order to return the incorrect/missing item –

  • Please call us up within 15 days of receipt of the incorrect item.
  • Likewise, in case of an item which you have ordered and not received, please get in touch with us via email or phone and explain the problem.
  • Our customer service representative will guide you as regards how you can return the incorrect item.
  • For a missing item, our team will note down the details and expedite the process of issuing you a refund.
  • You must return the incorrect item within 30 days of receiving it.

Because we deeply regret the inconvenience caused to you owing to an error on our part, you can return the item via whichever mode is convenient to you.

In Case of Items not Matching Description

We are assuming that you order an item from Toys Town based on what you see on the website. Subsequently, if the item you receive does not match the description or appearance, then you entitled to return it and seek refund from us. Alternatively, you can also ask us for a replacement.

Please bear in mind that you must get in touch with us within 15 days of receipt of the item in order to be eligible for refund/replacement. We regret to inform you that requests for refund/replacement beyond 15 days of receipt will not be entertained.

When you call us up –

  • Please describe the discrepancy between what you saw on the website and the item that you received.
  • Depending on the situation, we will either refund the amount you paid, or despatch a replacement of the same.
  • On your part, you can return the item to us without incurring any additional expense within 30 days of informing us.
  • Please coordinate with our customer service representative who will guide you as regards the procedure.

Moreover, you can return the item to us via a mode which is most convenient.

In Case of Faulty Goods

At times, the item you receive might turn out to be faulty. Or, it is possible that the item might develop a fault within a few days of receipt. In either situation, you must get in touch with us within 15 days of receipt of the item. Please be informed that Toys Town will not entertain any request for refund/replacement beyond 15 days of receipt of item.

On getting in touch with us, our customer service representative will ask you to describe the fault with the item. Henceforth, we will decide whether to send you a refund/replacement. Rest assured, you need not incur any expenditure for sending the faulty item back to us. Also, we will provide you with a 30-day window to return the faulty item. You can avail whichever mode is most convenient to you for returning the faulty item.

What about International Orders?

In case of items that have been shipped from other countries, the Toys Town refund and return policy directs us to issue refunds only. Given the long distances and inconvenience involved, Toys Town does not offer a replacement for the item in question.

You can rest assured that the refund that we provide you will be inclusive of the shipping or freight charges levied to transport the item.

In Case of Customer Error/Decision

There are times when your dissatisfaction with a particular Toys Town item may be a result of a personal error or wrong decision on your part. Nevertheless, we would still like to assist you to rectify the situation. Please share the details with us, and we will do the best that we can while respecting the guidelines.

Error of judgment may arise due to –

  • Wrong details, wherein you might have provided us with the wrong address for delivery, incorrect contact details or erroneous credit card information.
  • Wrong item, wherein you might have mistakenly ordered the wrong item, or changed your mind after having placed the order.

In either situation, please get in touch with our customer service department and explain the error. Alternatively, you can also drop us an email explaining the situation. In case of wrong details, we will first find out the status of your order. If it is yet to be processed, we can easily rectify the error and minimize disruption. If it has already been processed, we regret to inform you that the matter is out of our hands. Hence, we would be unable to assist you in this regard.

For unwanted items, you must get in touch with us within 15 days of receipt to be eligible for refund/replacement. Please call us up and explain the situation. Next, our customer service representative will instruct you on how to return the unwanted item in perfect condition so that it can still be sold. Having received the item from you, we will affirm its condition and issue a refund on approval.

Please note that you will need to bear the cost of returning the unwanted item.

Incorrect Delivery Details

As it happens, you may have provided us with the wrong delivery details. As soon as you realize this, please get in touch with us and inform us of the error. Also, please provide the alternative address to which the item needs to be delivered.

On our part, we will trace the item to the mode of delivery. On identification, we will then redirect it to the new address. We will ten inform you to pay the charges levied by the delivery service for redirection of the package.

Toys Town Return Policy – Procedure

To return the item, please get in touch with our customer service team. On their part, they will guide you as regard the procedure to be followed. However, please bear in mind that we reserve the right to deduct the cost of return from the refund that you are meant to receive.

While returning the item, please ensure that you include the following details –

  • Your name as mentioned in the invoice.
  • The order number.
  • A confirmation in writing mentioning the items that are being returned.
  • A note mentioning the reason for return of the item.
  • A request for refund/replacement, whichever seems appropriate.
  • Name of our customer service representative who interacted with you on this matter.

Please note that this information is mandatory for your request to be processed and the refund/replacement to be granted.

In Case of Breakages

In the event that the item you received might have been broken/damaged, we request you to provide photographic evidence of the same. Depending on the proof, we reserve the right to decide how to best resolve the situation.

Intellectual Property

Content included in the Toys Town website is protected through copyright, relevant trademark, specific database, and other forms of IP rights. Please note that the design, images and marketing information is protected by copyright and you are prohibited from using any of the above, including copying, storing, modifying or reproducing without prior written permission. For further queries please get in touch with us at – [email protected].

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